FAQs

Ordering

Q: How do I place an order?
A: Browse our website and add items to your cart. Once you're ready, proceed to checkout and follow the instructions.

Q: What payment methods do you accept?
A: We accept all major payment methods, including Cash on Delivery (COD).

Q: Can I cancel my order?
A: Yes, you can cancel your order as long as it hasn't been dispatched yet. Contact us at arkade20store@gmail.com with your order number to cancel.

Shipping

Q: How long does shipping take?
A: Estimated delivery times are based on your selected shipping method and are displayed at checkout. These are estimates and may vary.

Q: Do you offer international shipping?
A: Currently, we do not offer international shipping.

Returns & Refunds

Q: What is your return policy?
A: We accept returns of unworn, unwashed, or undamaged items within 7 days of receiving your order. Contact us at arkade20store@gmail.com with your order number to initiate a return.

Q: Will I get a full refund?
A: Yes, you will receive a full refund to your original payment method, minus a ₹120 deduction to cover return shipping costs.

Q: Can I exchange an item?
A: Currently, we do not offer exchanges. You can return your original item and place a new order for the desired item.

Other

Q: Do you have a physical store?
A: We currently operate online only.

Q: How can I contact customer service?
A: You can contact us by email at arkade20store@gmail.com